OPERATION CHANGE

ONLINE PRIVACY POLICY

Welcome to the Operation Change website (the "website"). This website is owned and operated by Starkey Laboratories, Inc. d/b/a Starkey Hearing Technologies ("Company," "we," or "our") and/or its affiliates. Operation Change respects your privacy and we seek to protect the information you provide online.

When you register or log into your online Operation Change account through our website, you may be required to share certain personal information with us, for example, your name and address, or other information that can be used to identify you. When you return to your Operation Change accounts, this personal information may be used to "authenticate" or confirm your identity in order to secure and properly restrict access to your online accounts.

We may collect information through our website using tiny text files called "cookies." Cookies track the pages you visit and they make web pages load faster and improve your online experience. If you log into a password protected section of our website, the cookies may also contain user identification information. We respect web browsers’ "do not track" signals and we do not track your navigation of our website if this preference is indicated.

On some pages of the Operation Change website we may also use action tags. We may use these tags to monitor and assess the effectiveness of promotions and marketing. For example, if a web page on the Operation Change website contains a link offering more information on a nonprofit organization for users who register online, we may include a tag on that page and the corresponding page to track how many users requested more information about that nonprofit organization. These tags work in combination with cookies, but do not collect or contain any personally identifiable information.

We gather information on visitor activity on the website. This information includes but is not limited to page visits, views, session length, and other activity on the website. This information is collected at an aggregate level and individual users remain anonymous. We use this information to improve the user experience and provide enhanced functionality to our users.

We do not sell your personal information. Any personal information you provide on our website will be used in accordance with applicable laws and regulations. To support our business operations and to provide services to you, we may share the information we collect about you with appropriate employees and/or third parties who assist us with the operation of our website.

We will share your personal information with our nonprofit partners and other partner entities for the purposes of fundraising, solicitation, promotion, and other communications in accordance with applicable laws and regulations. By creating your account with the website you have chosen to allow us to pass your personal data to our nonprofit partners or other partner entities. We cannot be responsible for any misuse of that information by these nonprofit partners or other partner entities. You can opt-out from this sharing of your personal data anytime by sending us a message at team@operationchange.com.

Any personal information that you provide through our website may be combined with information we have legally collected from or about you offline. We may supplement the information that you submit to us online with other personal information that you submit to us offline, for example from paper correspondence that you may submit to us, or that we legally obtain about you from public and non-public sources.

We use a variety of security measures to make sure your information is protected from improper access or use. For example, when collecting, using or transmitting sensitive electronic information, we encrypt the transmission using Secure Sockets Layer ("SSL") or other similar technology. We also maintain physically secured locations for server operations, use technological safeguards like firewalls and password protection, and limit access to sensitive information to those individuals with a legitimate business need to access it.

You can help us maintain the security of our website by using passwords that cannot be easily guessed and by safeguarding them to avoid unwanted disclosure.

To provide you with valuable information, our website may have links to third party websites we do not own or control. A link does not mean we approve or endorse a site. We are not responsible for the quality, accuracy, security or privacy practices of sites we do not own. Be sure to read the privacy statement of each site you visit and contact the owners of those sites if you have questions about their information practices.

When you use our website from outside the United States, including when you are in the European Union ("EU"), it means you consent to have the personally identifiable information you give us processed outside of the country where you are located and, if applicable, outside of the EU.

Once you register to access our website, you may be given the opportunity to specify how you wish to receive certain types of communications from us. Certain email communications we send you may also include an "unsubscribe" link at the bottom, which you can use to opt-out of receiving future email messages from us. However, you will continue to receive communications from us that we are legally permitted or required to send to you.

If you email us, please do not include information you want to keep private. This includes information that could be used to identify you. While the email is on its way to us, someone else may intercept or read it. If you see an email address or a link on our website that opens a pre-addressed email, do not use it to send private information.

We do not require you to communicate with us electronically. You may call or mail us a letter if you prefer. Our contact information, including our telephone number and address is available on our website under "Privacy Policy" atwww.operationchange.com/privacy-policy:

Starkey Hearing Technologies
6425 Flying Cloud Drive
Eden Prairie, MN 55344
310-691-1411

This Policy is a part of the Terms and Conditions of Use of our website. When you use our website you accept the terms of this Policy. You can view the full Terms and Conditions of Use on our website at www.operationchange.com/terms. This Policy is not intended to, and does not create any contractual or other legal rights in or on behalf of any party.

We may change this Policy from time to time without notice. The most recent revision date will be listed below and the posted version of the statement will apply to your use of our website.

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